Thursday, November 17, 2005

United Mileage Plus sucks.

Take a moment to review the e-mail thread (start at bottom). Amazing that the company is willing to sacrifice customers rather than part with 10K flyer miles. No wonder they can't make money.

(maybe I'm overreacting but...)

----------------------------------------------------------
##########
##########

Hello Mr. ,

Thanks for your reply.

I am sorry that you are disappointed with the Mileage Plus flight credit
policy.

I have closed your and 's Mileage Plus accounts per your request.

I appreciate your taking the time to contact us.

Karen



----- Original Message -----
From: <####@###.net>
To:
Sent: Thursday, November 17, 2005 5:04 AM
Subject: Re: Re: from (####@###.net) (Thread:178020)


You still have not explained why my wife's account did not get credited
automatically following the October flights. Feel free to close both
accounts. I have no desire to continue any sort of relationship with
Mileage Plus or United.



>
> From: "Mileage Plus Service Center"
> Date: 2005/11/16 Wed PM 11:04:12 EST
> To: ####@###.net
> Subject: Re: from (####@###.net) (Thread:178020)
>
> ##########
> ##########
>
> Hello Mr. ,
>
> Thank you for your reply.
>
> Your account was credited automatically with your October flights (they
> credited just a few days after each flight). No documentation was needed
or
> received for your October flights either. Again checking our records for
> your account, I see we received the documentation for September flights -
> but nothing for October.
>
> Because the September flights credited automatically as well, but we still
> received documentation for them, I can only assume that you meant to send
> documentation for your October flights but sent documentation for the
> September flights instead.
>
> I appreciate the time you've taken to contact us.
>
> Chris
>
>
>
> ----- Original Message -----
> From: "The s" <####@###.net>
> To:
> Sent: Wednesday, November 16, 2005 5:39 PM
> Subject: Re: from (####@###.net) (Thread:178020)
>
>
> From :
>
> How did you not have documentation for those flights if my account
> (##########) was properly credited? We flew to Russia in Sept. and Oct.
to
> adopt our daughter. My account has the proper mileage credit, my wife's
does
> not.
>
>
> ----- Original Message -----
> From: "Mileage Plus Service Center"
> To: <####@###.net>
> Sent: Wednesday, November 16, 2005 7:10 PM
> Subject: Re: from (####@###.net) (Thread:178020)
>
>
> > ##########
> >
> > Hello Mrs. ,
> >
> > Thank you for your reply.
> >
> > No, we never received any documentation for October 2004 flights. I
> > researched our records, and see that we received (in January 2005)
> > documents
> > for flights September 7th - 20th (New York to Frankfurt to St.
Petersburg
> > back to Frankfurt then to Florence, then Florence to Frankfurt to New
> > York).
> > Those were all credited to your account.
> >
> > We did not receive any documentation for October 2004 flights. Without
> > documentation, we could not credit your account.
> >
> > I understand you have a choice in airlines, but it appears we are at an
> > impasse. We did not receive the documents needed, and we can no longer
> > credit flights for October 2004. Still, I hope that United can serve
your
> > future travel needs.
> >
> > Please contact us again if you have any other questions.
> >
> > Chris
> >
> >
> >
> > ----- Original Message -----
> > From: "The s" <####@###.net>
> > To:
> > Cc:
> > Sent: Wednesday, November 16, 2005 4:46 PM
> > Subject: Re: from (####@###.net) (Thread:178020)
> >
> >
> > Actually you are wrong. As stated in the original message we've
> > resubmitted
> > the itineraries twice. You failed to properly credit the account which
is
> > why I will not be flying United again. This is the worst mileage
program
> > I've seen. With business practices like this, it's no wonder you can't
> > turn
> > a profit.
> >
> > and
> > Former Customers
> >
> > ----- Original Message -----
> > From: "Mileage Plus Service Center"
> > To: <####@###.net>
> > Sent: Wednesday, November 16, 2005 3:23 PM
> > Subject: Re: from (####@###.net) (Thread:178020)
> >
> >
> >> ##########
> >>
> >> Hello Mrs. ,
> >>
> >> Thank you for your email.
> >>
> >> All mileage accrual in our program is limited to activity within the
last
> >> 12
> >> months, we cannot credit flights from September or October 2004 any
> >> longer.
> >>
> >> When Lufthansa flights are missing, we require a copy of your passenger
> >> receipt. We did not receive a copy of your receipt within the 12 month
> >> limit.
> >>
> >> I appreciate the time you've taken to contact us.
> >>
> >> Chris
> >>
> >> * * * * * * * * * * * * * * * * * * * * * * * * *
> >> Have you met Ted? Log on to www.flyted.com
> >> * * * * * * * * * * * * * * * * * * * * * * * * *
> >>
> >>
> >> ----- Original Message -----
> >> From: "The s" <####@###.net>
> >> To:
> >> Sent: Wednesday, November 16, 2005 4:17 AM
> >> Subject: Re: from (####@###.net) (Thread:178020)
> >>
> >>
> >> The October trip is missing.
> >>
> >> - Sept. 2004
> >> New York(JFK) to Frankfurt, Germany
> >> Frankfurt to St. Petersburg, Russia
> >>
> >> St. Petersburg to Frankfurt
> >> Frankfurt to Florence, Italy
> >>
> >> Florence to Frankfurt
> >> Frankfurt to JFK
> >>
> >> - Oct. 2004
> >> Boston to Frankfurt, Germany
> >> Frankfurt to St. Petersburg, Russia
> >>
> >> Moscow, Russia to Frankfurt
> >> Frankfurt to Boston
> >>
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From: "Mileage Plus Service Center"
> >> To: <####@###.net>
> >> Sent: Tuesday, November 15, 2005 1:58 PM
> >> Subject: Re: from (####@###.net) (Thread:178020)
> >>
> >>
> >>> ##########
> >>>
> >>> Hello Ms. ,
> >>>
> >>> Thanks for contacting us.
> >>>
> >>> I will be glad to check into this matter but I will need more details.
> >>> When did you fly the other trip? Only flights flown after you
enrolled
> >>> can
> >>> be posted to your account.
> >>>
> >>> You joined Mileage Plus on September 3, 2004. Your September 7
through
> >>> September 20, 2004 trip is credited to your account. You have 10,786
> >>> miles
> >>> in your account at this time.
> >>>
> >>> I will await your reply.
> >>>
> >>> Karen
> >>>
> >>> * * * * * * * * * * * * * * * * * * * * * * * * *
> >>> Watch your mileage balance grow. Register to securely access your
> >>> Mileage
> >>> Plus account online at www.united.com/register
> >>> * * * * * * * * * * * * * * * * * * * * * * * * *
> >>>
> >>> ----- Original Message -----
> >>> From: <####@###.net>
> >>> To: ; <####@###.net>
> >>> Sent: Monday, November 14, 2005 8:10 PM
> >>> Subject: from (####@###.net) (Thread:178020)
> >>>
> >>>
> >>>> from (####@###.net) : MP########### - It's been more
than
> >>>> a
> >>> year and you have not properly credited my mileage. My husband and I
> >>> took
> >>> the same flights, back and forth to St. Petersburg TWICE, and somehow
> >>> you
> >>> gave him the proper mileage and me only 1/2 the miles. Your customer
> >>> service has been no help. We've resubmitted the itineraries twice. I
> >>> promise to use this experience as a reason to never again fly United.